gtcbet Privacy Policy

This page describes what we collect when you use gtcbet and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, and settle your bets on football (Liga 1, Piala AFF, Champions League), live-dealer games, slots, and esports (Mobile Legends, Free Fire, PUBG Mobile). We do not sell your data to third parties, and we use it only for the purposes outlined in this policy.

Whether you access gtcbet from Jakarta, Surabaya, Bandung, Medan, or another city, and whether you log in on Android, iOS, or desktop, our privacy commitments are the same. We encrypt your data in transit and at rest, we limit access to your information to employees who need it to serve you, and we comply with data protection regulations in the jurisdictions where we operate.

We encourage you to read this policy carefully. If you have questions about our data practices, contact our support team anytime — we're happy to clarify how we handle your information.

What Data We Collect

When you create a gtcbet account, we collect your email address, password (hashed, never stored in plain text), name, date of birth, and phone number. This information is necessary to set up your account and enable login on mobile or desktop.

When you deposit or withdraw funds, we collect transaction details: the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank), the amount, the date and time, and the transaction status. We do not store your full bank account number or credit card details — our payment processors handle that, and we receive only confirmation that the transaction succeeded.

When you wager on gtcbet, we record your bets: the date, time, sport or game, the wager amount, the outcome, and any winnings. We also log your IP address, device type (Android phone, iOS browser, desktop), and general location (country or region level, not street address) for security purposes — to detect fraudulent login attempts and unusual account activity.

How We Use Your Data

We use your data to operate gtcbet and serve you. Specifically:

• Account management: We process your email and password to authenticate your login on mobile and desktop. We use your phone number to send account notifications (withdrawal confirmation, bonus alerts, etc.).
• Payment processing: We share transaction details with our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) to complete deposits and withdrawals. These third parties are bound by confidentiality agreements.
• Fraud detection: We analyse your IP, device, login patterns, and betting behaviour to detect unauthorized access, account takeover, money laundering, and bonus abuse. If we suspect fraud, we may flag your account for review.
• Legal compliance: We may retain and share data with regulators, law enforcement, or tax authorities where required by law in jurisdictions where we operate.
• Dispute resolution: If you dispute a bet settlement or raise a complaint, we use your account history and transaction logs to investigate and resolve the issue fairly.
• Service improvement: We analyse anonymised usage patterns (which games are popular, common betting times, payment method preferences) to improve our platform. This analysis does not identify you personally.

Third-Party Processors and Data Sharing

We work with trusted partners to deliver gtcbet. We share your data with:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet networks, and banks (mobile banking, local payment, online payment, e-wallet) receive transaction information necessary to process deposits and withdrawals. Each processor has its own privacy policy governing how they handle your data.
• Identity verification providers: We use third-party services to validate your ID documents and perform liveness checks. These providers do not retain your photos longer than necessary for verification.
• Cloud hosting providers: Our servers may sit outside your jurisdiction (e.g., in data centres in Singapore, Australia, or other regions). These providers are bound by strict data protection agreements and do not access your personal information without authorization.
• Email and SMS service providers: We use third-party services to send you account notifications. These providers transmit your email or phone number only to deliver the specific message requested.

We do not sell your personal data to advertisers, data brokers, or marketers. We do not share your betting history or winnings with third parties except where required by law.

Data Retention and Deletion

We retain your account data (email, name, date of birth) as long as your account is active and for a reasonable period after you close it (typically a few years) for audit, legal compliance, and dispute resolution. If we close your account due to violation of our terms, we retain data as long as necessary to prevent re-registration or to respond to legal requests.

We retain transaction records (deposits, withdrawals, bets) for financial and regulatory compliance — typically seven years, in line with tax and anti-money-laundering requirements. We retain identity verification documents (photos, ID scans) only long enough to complete verification, then delete them unless required to retain them by law.

If you request deletion of your personal data, we will delete non-essential information where legally permitted. However, we cannot delete information required for legal compliance, account security, or dispute resolution. After you close your account, we stop using your data for marketing or service improvement, but we retain transaction records as required by law.

Your Rights

We at gtcbet respect your rights regarding your personal data. You have the right to:

• Access: Request a copy of the personal data we hold about you. Log into your account and navigate to Account → Data Export, or contact support for a formal request.
• Correction: If your personal information is inaccurate, you can update it directly in your account settings. For data you cannot change yourself, contact support.
• Deletion: Request deletion of your data where legally permitted. We will delete non-essential information promptly, but we may retain data required for legal, financial, or security purposes.
• Objection: You can object to certain uses of your data, such as use for service improvement or analytics. Contact support to submit an objection.

To exercise any of these rights, contact our support team with your name, email, and a description of your request. We will respond within the timeframe required by applicable law (typically 30 days). We may ask for proof of identity to ensure we release information only to the account holder.

Security Measures

We protect your data with industry-standard security practices. We encrypt all data in transit using TLS (Transport Layer Security), so information between your device and our servers is protected. Your password is hashed using strong algorithms and never stored in plain text. We use multi-factor authentication (optional 2FA) to add an extra security layer to your login.

Our servers are in secure, redundant data centres with restricted physical access. We perform regular security audits and penetration testing to identify vulnerabilities. We maintain strict access controls — only employees who need access to customer data for their role are given that access, and all access is logged and monitored.

Despite our best efforts, no security system is perfect. If we discover a data breach, we will notify affected users promptly and disclose what information was compromised. We encourage you to use a strong, unique password on gtcbet and to enable two-factor authentication for added protection.

Jurisdiction and Legal Compliance

We operate gtcbet only in jurisdictions where local law permits online gaming. Our data practices comply with privacy and data protection regulations in those jurisdictions. If you are in a jurisdiction where online wagering is prohibited, you should not access gtcbet.

Our privacy practices may differ slightly from one jurisdiction to another based on local requirements. For example, data retention periods may vary. If you have questions about how local law affects your privacy on gtcbet, contact support or consult a local privacy authority.

Cookies and Tracking Technologies

We use cookies to enhance your gtcbet experience. Session cookies remember your login during your current session. Persistent cookies remember your language preference and betting history across sessions. Analytics cookies help us understand how users interact with our platform so we can improve features. Advertising cookies (if any) are used only to display relevant offers to you.

You can control cookies in your browser settings. Disabling cookies may prevent you from logging in or may limit platform functionality. We also use local storage (similar to cookies but stored on your device) for similar purposes. Third-party cookies from our payment processors or analytics providers are governed by their privacy policies.

Children's Privacy

gtcbet is not intended for users under the legal age for gaming and betting in their jurisdiction. We do not knowingly collect personal information from children. If we learn that a child has created a gtcbet account, we will delete the account and associated data immediately. If you believe a child has used our platform, contact support at once.

Contact gtcbet

If you have questions about this privacy policy, concerns about our data practices, or requests to access or delete your data, contact our support team:

• Live chat: Tap Help in the gtcbet app for immediate support during business hours.
• Email: Send your request to our support email (displayed in the app). We respond within a few hours.
• Account settings: Navigate to Account → Help to submit a formal data-related request.

We are committed to protecting your privacy and respecting your rights. If you feel your privacy has been violated, you also have the right to lodge a complaint with your local data protection authority.